Emmanuel Agbontaen

Ottawa, ON | C: 438-924-3326 | emmanuel.agbontaen@gmail.com

Summary

Articulate professional with 8 years plus experience and interpersonal skills. Action-oriented with a strong ability to communicate effectively with technology, executives, and business audiences. Proven ability in ID handling and Company's confidential data. Track records in the use of Salesforce, various CRM and Oracles tools for reporting, thereby contributing to overall customer satisfaction. Utilized email and face-to-face sales to increase my sales performance to an average of 80% of the set target. Achieved Company Customer quality satisfaction rating according to internal review (98.66%)

Skills

• PC knowledge: MS Word, MS Excel, PowerPoint
• Tableau
• HTML And CSS
• Business Analytics and Intelligence
• SQL /Database Design
• Requirement Analysis
• Introduction to JavaScript
• Business development,
• Marketing: Strategy, Market development
• Customer Service
• Sales: Retail Sales and Partnership Management,
• Sales reports
• Social Enterprise



Experience

Neighbourhood Marketing Representative




OSL Direct Services - Ottawa, ON 08/2021 to 02/2023



• Connecting customers with Cable, High-Speed internet home phones, Smart home monitoring and wireless plans
• Represent Bell Canada in all assigned territories on face-to-face interactions
• Hugely successful in the area of Sales, thereby contributing 80% of set targets and 98.66% customer satisfaction
• Connected with Property Managers and established critical partnerships
• Provided local market intelligence and feedback to the Field Sales Manager



Client Account Specialist

Rogers Communications - Ottawa, ON 03/2019 to 08/2021



• Effectively Managed assigned territories using Salesforce, leading to increasing market penetration within assigned territory
• Represented Rogers in the promotion and sales of select cable services
• Assisted in developing strategies that minimized threats from competition
• Customer Care Representative



Customer Care Representative

Teleperformance Montreal - Montreal, QC 09/2018 to 12/2018



• Received incoming calls from Customers
• Fulfilled Sales Requests on identified CRM tools
• Tracked various items using various software
• Achieved Customer Satisfaction through problem-solving and relationship building
• Achieved various quality assurance objectives and met 100% of customer experience
Professionally Handled Customers' personal information

Customer Service Representative

VOXDATA Solutions Inc. - Montreal, QC 08/2018 to 09/2018



• Made outbound calls to relevant customers using CRM tools
• Used relevant IT tools to disposition the feedback after each call
• Participated in relevant team-building activities



General Worker

Newrest Montreal Unit - Dorval, QC, Canada 03/2018 to 08/2018



• Contributed to the preparation of in-flight meals for major Airlines
• Using the relevant IT tools to ensure effective incidence response



Agency Supply Staff

Excel Personnel Inc. - Pointe-Claire, Quebec 02/2018 to 03/2018



• Supply Staff at 3DM
• Carried out Order processing by ensuring data integrity and accurate data transmission.
• Conducted audit for compliance issues and made corrections and modifications when necessary

Chief Operating Officer

Rextaen Fast Track Limited-Nigeria - Lagos, Nigeria 11/2016 to 11/2017


• Implemented business continuity actions leading to 100% of Sales target by Quarter 4.
• Implemented Strong Leadership to ensure Governance and compliance in data collection and transmission

Consultant And Country Manager

KickStart International - Lagos, Nigeria 12/2014 to 10/2016

Education and Training

Master of Science: Business Management - Completed

• University of Wales Cardiff, Wales, United Kingdom

Post Graduate Diploma: System Business Analytics and Project Management - In Progress

• Canadian College Of Business Science And Technology, Brompton Campus, ON Canada